It’s like being mean to customer service people of a bad company. it does effect the bottom line, because of high turnover as a result of a toxic workplace, but it mostly hurts the lowest paid people. Unfortunately, it’s one of few available levers when MAD is a factor.

You’re right, but only to the extent that the capital coming from your users is disproportionate. Some spaces have money coming from mostly those plebeian users.

I’ve been looking for something like this for years, cool.