ForgottenFlux@lemmy.world to Technology@lemmy.worldEnglish · 5 months agoWells Fargo fires more than a dozen employees for faking work using mouse jigglers and keyboard activity simulationwww.tomshardware.comexternal-linkmessage-square260fedilinkarrow-up1829arrow-down113
arrow-up1816arrow-down1external-linkWells Fargo fires more than a dozen employees for faking work using mouse jigglers and keyboard activity simulationwww.tomshardware.comForgottenFlux@lemmy.world to Technology@lemmy.worldEnglish · 5 months agomessage-square260fedilink
minus-squareFedizen@lemmy.worldlinkfedilinkEnglisharrow-up7·5 months agoIs that really true though? If I crank my volume for notifications and then read a book while waiting for my next call how is that less engaged than like reading an ebook on the same computer?
minus-squarechiliedogg@lemmy.worldlinkfedilinkEnglisharrow-up1arrow-down1·5 months agoFrankly - it’s a lot harder to quantify. “Time at desk” is easy to track. Response times to tickets are much more variable and difficult to measure.
Is that really true though? If I crank my volume for notifications and then read a book while waiting for my next call how is that less engaged than like reading an ebook on the same computer?
Frankly - it’s a lot harder to quantify. “Time at desk” is easy to track. Response times to tickets are much more variable and difficult to measure.