

I worked at a call center for xbox. Yelling definitely worked because we had a protocol to escalate angry customers to tier 2 and they usually get some freebies like a few months of xbox live, some games or a gift card. There was a thin line between yelling/bring angry and being rude. We had the option to disconnect the call of there were personal insults

I also read that the AI used about $25 millions worth of tokens, to solve the problem (with a “prize” of $1 mil), not counting a lot of actual mathematicians supervising the works. Can you imagine if that sort of money was available to academics. I know a couple of math post grads and I feel they spend more time trying to secure grants than doing actual work, or at least that’s what they are always talking about