Sony went on to say that it takes a “firm stance” against such behavior, which includes examples like “persistent and repeated, or prolonged, demands, excessive or unreasonable demands for compensation or apologies, and abusive language, threats, slander, and other similar behaviors.”

Other examples included “forcing someone to prostrate themselves” and “visiting our offices or related facilities without permission.” If any such behavior is confirmed, Sony says it may “restrict or suspend customer service” to protect its employees — and, if necessary, contact “police, lawyers, etc.” to take legal action or begin criminal proceedings against them.

  • Gladaed@feddit.org
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    11 hours ago

    You did not inform yourself. The “scandal” was already in full effect. Or do you just want to abuse employees without recourse?

    • DementedSociety@lemmy.world
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      11 hours ago

      Lol, tots… My goal in life is to abuse employees with wild abandon!

      Have a job? Here’s some abuse!

      Rable rable… Blurp blurp… DING DONG DING DONG!

      • Gladaed@feddit.org
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        11 hours ago

        This policy is against people who abuse employees. Not regular complaints.

          • Gladaed@feddit.org
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            9 hours ago

            You haven’t paid for anything that they are taking away. They are taking away your ability to buy stuff in the future. But that doesn’t mean you get to harass their support people. Are you yelling at your car mechanic cause Elon said dumb stuff on the Internet? How does that help anyone?

            • Courtney (she/her/they) @lemmy.blahaj.zone
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              8 hours ago

              So I guess the whole “we removed things from your console that you paid for because we lost a license” doesn’t count then.

              If I buy a car from a dealership, and the dealership has my car towed after I’ve paid for it because Ford or whoever pulled a contract, you bet your ass I’m going to harass the dealership.

              • Gladaed@feddit.org
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                8 hours ago

                Yeah, but not the mechanic. Also don’t harass them but put forward your reasonable request of a refund of the value taken from you.