Sony went on to say that it takes a “firm stance” against such behavior, which includes examples like “persistent and repeated, or prolonged, demands, excessive or unreasonable demands for compensation or apologies, and abusive language, threats, slander, and other similar behaviors.”
Other examples included “forcing someone to prostrate themselves” and “visiting our offices or related facilities without permission.” If any such behavior is confirmed, Sony says it may “restrict or suspend customer service” to protect its employees — and, if necessary, contact “police, lawyers, etc.” to take legal action or begin criminal proceedings against them.
Console people are never going to quit if they haven’t already done so. Can’t expect much from people who willingly sign up to buy +$80 games that never go on sale, and which you never own and can never play without an internet connection, and are filled with micro transactions. The most insane have built an identity around a computer box that exploits them, and defend it vehemently against all the other fans whose only difference is being exploited by a different company playing on a very slightly different box. All to play slightly updated versions of the exact same IP of the same exact characters every few years to milk some more money from the suckers who eat it all up.